5 Critical KPIs for Field Service Success

Field service is becoming an increasingly competitive industry. More and more, companies are looking for ways to outperform the competition to retain and win customers. It is impossible to accomplish this — and to run a successful field service business in general — without leveraging KPIs. The reality is, today’s field service landscape is one of constant and continual improvement. And KPIs are crucial in the improvement process. How do you manage or improve what you don’t measure? You can’t. When set and utilized well, KPIs enable a service organization to keep a steady pace of forward progress — from which the ultimate goal is satisfied customers and growing revenue. In this special report, we have identified five KPIs we feel are critical to field service success.