2022 Guide to Leading an Agent-Centric Contact Center
A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates.
Use the steps found in this eBook to turn into a customer-centric leader.
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