Aberdeen CX Agility in Retail: Maximizing Customer Loyalty & Spend
Read this report to discover how retailers with agile CX strategy are driving 4X the annual revenue compared to those without it. You’ll learn why achieving CX agility is a top-line priority for retail leaders, how customers’ rapidly changing expectations for maximum convenience and smooth cross-channel journeys are rewriting the retail playbook, and the performance gains agile retailers can expect in profit margins as well as customer lifetime value and satisfaction.
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