Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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New technology brings new opportunities. It also brings hype,”fear of missing out,” and disappointment. AI is proving to be no exception to this rule. So the questions that many of us are currently considering include “What is AI really?”, “Can it help us succeed?” and “Are we missing out?” Download this guide from author and […]
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When asked how they were preparing for a possible recession, the #1 answer from HR leaders was a focus on initiatives to improve productivity. There’s no question that enhancing productivity is top of mind for employers, who are looking for high-impact ways to do more with less. That said, productivity is difficult to measure, making […]
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Founded in 1832 in Halifax, Nova Scotia, Scotiabank is a leading bank in Canada and a leading financial services provider in the Americas, with over 23 million customers, assets of approximately $1.1 trillion (as of October 31, 2022), and approximately 90,000 employees around the world. With employees spread across 30 countries, Scotiabank needed an employee […]
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It’s well established that when employers get employee recognition right, they tend to have more engaged employees who are less stressed and more loyal, but the HRfunction continues to bear the burden of establishing and maintaining cross functional buy-in and support for recognition initiatives, often with limited budget and technology. To help HR and business […]
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