Inability to access or effectively use technology tools is the top struggle hindering contact center agents’ ability to do their jobs and fulfill their organizational mission: to delight customers.  This report both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and drive results and studies best practices in highly successful enterprise social collaboration […]

Corporate Communications is uniquely positioned to help make collaboration initiatives successful. As an established function in most medium and enterprise-­sized organizations, Corporate Communications teams have the skills and the means to deliver a desired message to audiences using established, familiar channels. This report highlights some strategic first steps that you can take right now to empower people,improve processes, and leverage […]

This paper discusses the role of Corporate Communications in the context of creating a collaborative culture facilitated by technology. It discusses how Corporate Communications play a an instrumental role in the success of a collaboration initiative as it introduces change across an organization.  Learn the five key actionable imperatives where communication plays a significant role.

Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But in each instance, the company’s IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social […]

Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.

This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.

Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.

The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications. The discussion highlights common challenges and best practices that deliver business value […]