2014 ROI AWARD WINNER! Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly by remotely accessing employees’ computers, driving greater IT and general staff productivity and better business continuity. ROI: 1172% Payback: 1 month Average annual benefit: $14,142

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets and actionable items, these best practices will help businesses take chat to the next level.

TSIA is a hub in the technology services industry. Member companies come together for networking, industry recognition, and, perhaps most importantly, validating research. TSIA provides data, frameworks, and advisory that accelerates the development of service capabilities. The “State of Support Services: 2014” report addresses the following topics: • How are the key technology industry trends impacting support services? • As […]

With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. This infographic provides a glimpse of the global research we gathered in our Effective Mobile Engagement report and highlights the current state of mobile engagement and how mobile habits are changing for both shopping and support interactions.

Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the ability to publically and instantaneously express praise or dissatisfaction. It’s […]

Speakers: Lauren Freedman (e-tailing group) & Ross Haskell (BoldChat by LogMeIn) With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. Because of this trend, businesses are looking for robust customer engagement solutions that provide the ability to interact with customers on any device, at the right time. How prepared […]

The accelerating trend of customer mobility, ever-increasing expectations of those same customers, and the explosion of end-user device options, are all pushing today’s support organizations to the brink. Luckily for today’s organizations, solutions and workflows are available to help them keep pace. By continuously improving your customers’ support experiences, you’ve addressed one of the most important factors in earning their […]

Speaker: Kate Leggett (Forrester Research) Customer expectations have changed. Customers expect to engage with companies across every channel of service – anytime, anywhere. This shift creates new opportunities for companies to shape how they interact with their customers. In this webinar, guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research, Inc., will share the latest trends shaping the future […]