SSI, the sampling and research experts, recently surveyed a panel of IT decision makers that are either using GoToAssist or LogMeIn Rescue, what they learned may surprise you.  Read this snapshot report to see what the survey found.

SSI, the sampling and research experts, recently surveyed a panel of IT decision makers that are either using Bomgar or LogMeIn Rescue.   What they found may surprise you, as one solution clearly rises to the top of the satisfaction chart. This snapshot report shows you what the survey found.

SSI, the sampling and research experts, sent an online survey on remote support software to a panel of IT decision makers and influencers from across the US.   The organizations represent a broad range of industries, and are all using remote support solutions, including Bomgar, Citrix GoToAssist, LogMeIn Rescue, TeamViewer and others – to support employees and customers.  This snapshot […]

Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out. The results?  53% consumers often or always use their mobile device to research products or services before purchase  72% of consumers have abandoned a mobile experience because contact details were […]

If you’re reading this guide, you already know that live chat can cut support costs while dramatically improving online conversions. But as you start to compare solutions, you’ll discover a dizzying array of options. Which one is right for you? Asking these ten questions can help lead you to the right solution for your business.

Are you looking to implement an intuitive remote support solution that gives your support agents on-demand productivity and quick resolutions to their ever-evolving pains?   As these remote support systems grow in sophistication, it becomes challenging to evaluate available choices. This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

We’re often asked what the differences are between LogMeIn Rescue and Citrix GoToAssist. As is the case when comparing any products, there are many feature-level differences. But the biggest difference is that Rescue is the only SaaS tool purpose-built for the professional helpdesk and call center by professional technicians – a clear advantage for Rescue when it comes to what […]

The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain an even greater understanding of the functional distinctions between Rescue and Bomgar, we asked the trusted testing experts at QualiTest to compare and contrast them. Based on rigorous testing and […]