Traditional assessments of home-internet connection quality depend on metrics that don’t accurately capture customer experience. They may reliably determine whether a network is fast or slow, but they rarely consider the specific devices found in someone’s home, or what those devices need to work as intended. They also usually ignore factors that exist beyond the router, like WiFi coverage quality, […]

More and more smart home devices are entering the market every day. At the rate consumers are adopting new technologies, we anticipate seeing up to 32 connected devices per smart home by 2025*. In light of this, CSPs need to rethink their business model with the smart home user in mind. Smart home technologies depend on fast and reliable connectivity, […]

Connectivity is essential to the modern home. But consumers want more than reliable WiFi. They expect not only high-quality network performance but also personalized, rich services. And they want these services delivered quickly and seamlessly. As the smart home transforms and the home network becomes more intelligent—and more congested—Original Design Manufacturers (ODMs) and Communications Services Providers (CSPs) need to be […]

As an organization that prides itself on its has an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations. This case study details how MCTV successfully leveraged Plume […]

First came the connected home. Next came Smart Home 1.0, as consumers began to adopt, use, and become accustomed to connected smart devices. We are now on the verge of Smart Home 2.0, as devices and software work together seamlessly to understand human and household context and generate hyper-personalized experiences. The Smart Home 2.0 will be powered by a cloud-based, […]

In this report, Beecham Research’s CEO Robin Duke-Woolley examines how the first and only self-optimising, whole-home WiFi technology is delivering ISPs an increase of up to $15 smart home related ARPU. The top 2 CSPs in the USA and two of the largest fixed-line providers in Europe have switched to this technology and are also seeing their NPS scores boosted […]

The worldwide rollout of Wi-Fi 6 and Wi-Fi 6E is underway. But what benefits do the latest evolutions of Wi-Fi technology bring to broadband service providers? As we all appreciate, perception often differs greatly from reality – we’ve heard many perceptions of Wi-Fi 6, from “it’s the solution for all in-home connectivity” to “it’s simply a generational step and no […]

When you register for the webinar, you will receive the new executive report by world-leading analyst firm, Beecham Research: How CSPs can secure profitability in 2021 by realising the power of Wi-Fi 6 for smart homes The pandemic has accelerated what many predicted was coming – unbridled consumer demand for hyper-connectivity and highly personalized broadband services. As bedrooms have been […]