Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long […]

51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring […]

Learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center. Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization.

Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization. Plus, learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center.

Happy employees make for happy customers. Take the first step to creating a strong customer experience with our latest eBook.

The rapid advancement of artificial intelligence (AI) is transforming the transportation industry. No longer limited to logistics optimization, AI now plays a crucial role in enhancing safety, improving fleet management, and revolutionizing customer experiences. The potential of AI to optimize routes, predict maintenance needs, improve fuel efficiency, and provide real-time tracking – to name a few – is putting increased […]

Looking to empower your employees, streamline team workflows, and elevate leadership insights? Discover how RingCentral’s AI solutions can improve productivity across personal, team, and leadership levels. Download the datasheet to explore: • Common challenges faced by employees, teams, and leaders. • Practical examples of how AI-powered tools solve these challenges. • Success stories, such as how Tarry Town Expocare Pharmacy […]

Discover how to use generative AI effectively while maintaining trust, transparency, and compliance in your organization. This white paper provides actionable strategies for adopting responsible AI frameworks, reducing risks, and navigating regulatory changes. What you’ll learn: • Key principles of responsible AI for building trust and ensuring fairness • Steps to implement AI governance frameworks and maintain compliance • Best […]