Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified responsibilities within the company. Fortunately, RingCentral well equipped to assist customers with adapting to remote work environments by utilizing cloud capabilities to provide functional collaborative systems. Teams who are looking to ensure […]

90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent. So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre? This […]

When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from attack or unauthorized access to enterprise data. Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their cloud-based applications. […]

Global success means being local everywhere, all the time Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits.

How did Healthcare Claims Management get a whopping 441% ROI in just 2.4 months? Flexibility. Efficiency. Savings. Find out how switching to cloud communications modernized Healthcare Claims Management—virtually overnight.

When consumers interact with their preferred brands, their experiences are often personalized and contextualized. When those same people contact their healthcare payers, however, the picture usually looks very different. During most encounters with payers, individuals provide their member ID number, and the agents treat them transactionally. The good news for both payers and consumers is that it doesn’t have to […]

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In this book, you learn how unified communications as a service (UCaaS) can boost employee productivity and improve customer satisfaction by enabling unified communications for your remote […]

Your business is running smoothly, you’re reaching new customers and keeping existing ones happy, but maybe you’ve been thinking of what else you can be doing to make a bigger impact. Communication and collaboration are key to increasing productivity and streamlining workflows—both of which can help you make that bigger impact. It may be time to consider upgrading your RingCentral […]