Global success means being local everywhere, all the time Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits.

How did Healthcare Claims Management get a whopping 441% ROI in just 2.4 months? Flexibility. Efficiency. Savings. Find out how switching to cloud communications modernized Healthcare Claims Management—virtually overnight.

When consumers interact with their preferred brands, their experiences are often personalized and contextualized. When those same people contact their healthcare payers, however, the picture usually looks very different. During most encounters with payers, individuals provide their member ID number, and the agents treat them transactionally. The good news for both payers and consumers is that it doesn’t have to […]

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In this book, you learn how unified communications as a service (UCaaS) can boost employee productivity and improve customer satisfaction by enabling unified communications for your remote […]

Your business is running smoothly, you’re reaching new customers and keeping existing ones happy, but maybe you’ve been thinking of what else you can be doing to make a bigger impact. Communication and collaboration are key to increasing productivity and streamlining workflows—both of which can help you make that bigger impact. It may be time to consider upgrading your RingCentral […]

Having a cloud-based PBX solution offers huge benefits for your business and employees, as well as your network, data infrastructure, and IT resources. But when part of your organization is still using an on-premises communications system, they’re missing out on the flexibility and mobility that’s needed for today’s rapidly changing workplace.

How to better manage teams of remote contact center agents

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-from-home (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown. In many cases, these “WFH 1.0” solutions were a success. Remote work kept operations moving, and businesses weathered the storm despite the disruption to office life. Moving forward, however, […]