Aim Bank deployed RingCentral’s unified cloud communications system across 27 branch locations to replace a costly legacy multi-carrier PBX system that suffered outages that interrupted communications with customers. After modernizing its phone system with RingCentral, Aim Bank was able to offer a wider communication window to reach customers and improve satisfaction, save user time and increase productivity, and retire legacy […]

Get access to the ROI case study on John Varvatos Enterprises conducted by Nucleus Research. Find out how the American luxury fashion brand reduced its annual phone system costs by 18 percent and saved its IT department more than 350 hours a year by moving to RingCentral’s VoIP phone system.

The RingCentral “2020 Retail CX + EX Report,” conducted by CITE Research, surveyed 1,000 retail employees (frontline workers and corporate) and 4,000 shoppers in four countries (US, CA, UK, AU) on communication, collaboration, and engagement. Download the report and infographic to view key findings. If you’re interested in learning more about enabling seamless shopper and employee experiences within the retail […]

Review Gartner’s 2020 report for an in-depth and impartial analysis of today’s various UCaaS providers, which details: • Strengths and cautions of every vendor• Critical considerations for any solution• How RingCentral and other vendors are evaluated

The US healthcare industry is in the midst of an evolving value-based care focus—and for good reason. Focusing on better patient outcomes as a primary goal only serves to heighten the importance of efficiency. In turn, that focus on efficiency results in happier patients and less costly healthcare—a win-win situation for both patients and providers. Paramount to this pay-for- performance […]

In the following pages, we’ll discuss real-life scenarios where these powerful technologies have reimagined how care is delivered today. In each case, we’ll examine these scenarios from both the patient and provider perspective to show how the ideal patient experience drives better outcomes for each

More patients are using telehealth than ever before. However, that doesn’t mean that all of them are having a positive experience. Healthcare providers play an important role in improving the patient experience during telehealth visits. We’ve created a list of dos and don’ts for providers that will improve patients’ experience with telehealth.

With a public health crisis and an increase in demand for healthcare services, telehealth adoption rates have skyrocketed. Yet, there’s a difference between using a service because you want to do so and because you have to do so. As it turns out, patients quite enjoy using telehealth services. The statistics and comments from patients below illustrate how patients really […]