Telehealth services are crucial in times of peak demand for healthcare services. How can you implement a telehealth program in your healthcare organization? This checklist describes the essential steps you need to take to get started with telehealth services.

Rule-based call routing allows your healthcare organization to meet the needs of existing patients as well as potential patients. But, how do you maximize the benefits of this technology? This free downloadable template offers you a model to build your own rule-based call routing for your facility.

Today, healthcare innovations abound. Yet, patients still experience long wait times or multiple call transfers when contacting their providers. Many providers haven’t adopted modern communications solutions, leading to frustrated patients and negative patient experiences. Those patient frustrations are addressable, though. Here are five winning strategies for successful, efficient, effective healthcare communications.

Don’t miss out on the opportunity to lower costs per patient visit, increase clinical workflow efficiency, and organically grow patient revenues. See how a cloud solution can help.

Coordinated care is crucial to ensure that patients receive the appropriate type and level of care. An integrated communications solution can dramatically streamline healthcare workflows—which means better, faster care for patients, fewer readmissions, and lower costs for providers.

Through connected telehealth, providers can reimagine a tradition of in-home visits without travel and limitations. Care teams can engage across flexible channels to support patient-to-provider convenience and other consumer-driven healthcare service expectations. In turn, patients receive faster care, spend less time in a medical office, and are more engaged in follow-up procedures for better outcomes.

Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce. Traditional on-premises contact centres can’t keep up—they lack the scalability and flexibility of cloud-based solutions.

Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people around the […]