A virtual contact center maintains the same goals and operations of a traditional call center, but uses virtual contact center software to allow agents to work from multiple locations. Customer service representatives who work as virtual agents often work from a home office, co-working space, or temporary workspace, such as coffee shops. But does it work? Switching from on-site contact […]

Equipping your contact center agents to become remote workers requires more than just providing a remote access solution, but you won’t need incredibly advanced strategies to succeed. We’ve outlined several tips for providing remote customer support from your contact center. Whether you’re considering a work-from-home option or want to improve your current remote operations, these strategies can help guide your […]

Remote work is now more important than ever. As isolation, social distancing, and COVID-19 quarantines are keeping people at home, your contact center now relies on remote working to maintain operations. If you’re debating on moving to remote agents full time, here are some steps to help make the transition as seamless as possible.

There are endless benefits to implementing remote call centers, but the transition does present some challenges. One of the common concerns businesses have when moving to a remote operation is how they can maintain effective agent management when their customer service team is spread across multiple locations. By using these call center management tips, you can maintain your high call […]

If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online. If you’ve never worked from home before, you’re not alone. But as the nation and the world transition to remote work situations, it might be the new norm. Though you may be wary […]

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others. The decision to move from an office setting to a virtual team affects everyone in the business, so it’s important to know the benefit of remote work for […]

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others. As organizations navigate potential emergency situations that forge agents to work remotely, RingCentral can help you continue to work as a team to serve your customers even while they […]

In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking your initial steps, selecting the wrong partner can have disastrous consequences down the line. That’s why we think you might want to join a webinar featuring a guest speaker from Forrester about […]