When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone […]

The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options. Service provider scores and data are displayed in charts and tables in the report, accompanied by […]

RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With InView Performance Management, supervisors address many of the challenges of agent management, and your business will always be equipped to respond quickly to dynamic customer needs. Join Max Ball, Director of Product Marketing, to learn how this powerful solution […]

RingCentral was recognized once again as a Leader in the 2018 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) worldwide. This year RingCentral outpaced the market and is positioned furthest in the Leaders Quadrant for both completeness of vision and ability to execute. This achievement is testament to RingCentral’s dedication to serving customers with impactful technologies that provide […]

Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you’re looking for ways to get your business communications AI ready? If you answered yes to either of these, then save your spot at this webinar now. The hype surrounding AI and its imminent take-over of the business world […]

The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year. But the goal of the digital workplace should not be […]

Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the best performance from your agents is critical to your success. In this webinar we will talk about the economic value of a proper workforce optimization strategy for your company. After talking about the […]

Cloud technologies have already dramatically reshaped how we all work and live. There’s no denying that businesses today are under tremendous pressure to keep up with the pace of change. The resulting disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, the impact isn’t always positive. Workers today are using an average […]