Investing in customer experience is necessary for growth across all areas of your business, but proving this value to other leaders can be difficult. In our new ebook, we’ll teach you how to build a business case for investing in CX.

Is your small business prepared for the challenges that come up during uncertain times? Daymond John has your back. He shares the secrets to business success and customer loyalty, even when you’re faced with roadblocks.

ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the report.

It goes without saying that contact center leaders need to create fast, responsive, and frictionless experiences for customers. Second, the ability to switch between channels is also quickly becoming table stakes in today’s world. Download now.

The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenient service experiences can be. But, what we don’t often discuss is the inherent need for voice support. Sure, digital is still a critical pursuit for organizations looking to […]

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success. To empower agents to do more with less, […]

Gen Z is on the rise, and just like Millenials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this infographic and see 15 statistics how Gen Z is reshaping business.

The role of telehealth technology has exploded throughout the pandemic, reaching adoption levels that were previously deemed unattainable. According to a study by Becker’s Hospital Review, roughly 80% of Americans believe the quality of care issued through telehealth platforms could match that of in-person consultation, up from just 43% before the pandemic. Moreover, 38% of the entire population is reported […]