In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success. To empower agents to do more with less, […]

Gen Z is on the rise, and just like Millenials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this infographic and see 15 statistics how Gen Z is reshaping business.

The role of telehealth technology has exploded throughout the pandemic, reaching adoption levels that were previously deemed unattainable. According to a study by Becker’s Hospital Review, roughly 80% of Americans believe the quality of care issued through telehealth platforms could match that of in-person consultation, up from just 43% before the pandemic. Moreover, 38% of the entire population is reported […]

In the medical field, collaborative communications are critical. Care coordination team members must work together closely and share information with one another to ensure positive patient outcomes. At the same time, they must also abide by HIPAA regulations. This guide explores how healthcare providers can ensure HIPAA-compliant collaborative communication within care teams.

Are you trying to calculate the ROI of your telehealth program, but aren’t sure where to start? Calculating ROI might seem complicated, but it doesn’t have to be. This worksheet explains what to keep in mind when calculating the ROI on your telehealth communications platform.

RingRingEX is an industry-leading platform for cloud communications, empowering healthcare providers to streamline internal collaboration and better connect with their patients. Download this quick fact sheet to see how you can deliver better patient and member experiences and bring down costs with modern and secure cloud communications.

Gartner Inc., the world’s leading information technology research and advisory firm, has positioned RingCentral in the Leaders Quadrant of the 2015 report, Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide,* as a result of its ability to execute and the completeness of vision. From this report, you will learn:• Why RingCentral is a named leader• Key strengths and […]

A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates. Use the steps found in this eBook to turn […]