Business resilience and agility has become a topic of interest amidst the economic downturns affecting the world in 2020. This report will review where companies landed after the downturns and focus on how the CFO can leverage the digital economy to connect and transform their finance teams to boost performance — leading their organizations through recovery and onto prospering again.

Advanced technology – digitizing the enterprise and adopting key technology innovations – is now the most important tool in the CFO’s toolbox. Learn more about the three important roles CFOs must perform and see how SAP technologies can support those roles and expedite a company’s finance transformation journey.

SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Sales Cloud and SAP Service Cloud. The purpose of this study is to provide readers with a framework to evaluate the potentialfinancial impact of the two solutions sets on organizations for sales force automation […]

This report from The Economist Intelligence Unit, commissioned by SAP, lays out the quantitative benefits of customer service to business success. The EIU found that there are three compelling reasons leading companies are redoubling their focus on service.

This report highlights the role of connected customer data in helping business with customer experience (CX) agility while hyper-personalizing interactions across all customer engagement channels.

For brands today, trust and respect for data privacy ease access to valuable personal data, makes consumers more receptive to the experiences you offer, and provides the foundation for the positive emotions that drive loyalty and other business outcomes of customer experience. In this report, you’ll discover why organizations that acquire personal data ethically and respectfully and orchestrate data competently […]

In the Aberdeen Knowledge Brief “CX Agility in Marketing: 5 Key Building Blocks To Maximize Marketing Effectiveness” you will learn how improving CX agility pays off by:• Increasing marketing effectiveness• Boosting the ROMI• Generating revenue growth• And delighting Customers

This Econsultancy’s Report ‘The Retail Trends Playbook’, in partnership with SAP, outlines the latest retail innovations and trends. Discover the new digital reality and learn strategies that will enable your omnichannel engagement strategy to succeed in 2022 and beyond.