Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data sources like email and mobile […]

Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a holistic view to make actionable […]

Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t think IT or procurement have […]

Business leaders know there’s an imperative to get their technology stacks in order. But as new technologies emerge and data landscapes become more complex, the reasons for digital transformation become less clear. A new report from Economist Impact, sponsored by SAP, brings back into focus one of the most important reasons for rethinking your technology strategy: creating business growth. In […]

If there’s a clear way forward for midsize professional services companies, it’s through the cloud. And in its most recent report, IDC examines how cloud-based businesses are using cloud ERP to:• Automate processes and accelerate decisions.• Support everything-as-a-service (XaaS) business models• Increase project profitability across multiple fee and delivery models.• Meet fluctuating supply and demand across their product portfolios.• Monetize […]

Harvard Business Review talked to professional services firms about their struggles, which are many, and about growth, which is on the rise. The answer to both? Cloud ERP – a singular platform that takes manual financial processes out of the way, giving you room and resources for growth. Here’s an example: “Before, we had to print out a list of […]

Productizing, monetizing, and growing your services in today’s economy takes project-based, contract-based, and cloud-based digital expertise. And that takes an everything-as-a-service approach. So how do you get there? According to TechTarget and SAP, the answer comes down to finding a tech partner you can rely on. And in the article, you’ll see what to look for:• Preconfigured best practices for […]

TrustRadius aims to provide technology buyers with the most useful, trustworthy customer reviews to help them make informed purchasing decisions. Here are some of the highlights of its research team’s analysis of where SAP S/4HANA Cloud outperforms NetSuite ERP:• Covers more manufacturing and mill industries• Achieves higher support ratings (8.6/10 vs. 7.1/10)•Delivers unmatched processing speeds Download the TrustRadius report to […]