Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?

In the face of supply chain disruptions, changing employee demands, rapid technological advancements, and heightened customer expectations, B2B commerce companies are challenged to not just survive, but thrive. This e-book sheds light on top trends from commerce experts that can help pave the way towards a profitable, sustainable, and resilient future.

Explore how the SAP Service Cloud solution can help you create connected, insightful and adaptive service processes that increase customer loyalty and maximize customer lifetime value.

Discover a step-by-step framework to implementing a business data framework, as well as key insight into why a business data fabric is so important.

Low-code platforms can provide the guardrails necessary to accelerate digital transformation without increasing technical debt or security risks.

Category management is undergoing significant change. Formerly viewed as just a sourcing process or an administrative function, category management is becoming a strategic way for companies to identify risks and find new opportunities. In the paper, Three Mistakes Executives Make in Category Management, we explore what you should and should not be doing, provide key questions for Procurement to consider […]

Changing consumer behaviour for healthier, more sustainable goods is putting pressure on procurement to find and manage new private-label suppliers and run repeated sourcing events. Recognising the need for change, leading retailers are embracing digital solutions to help them reimagine how they procure and source goods. Are you ready? To find out, read “Three Reasons Why Retailers Need a Better […]

Explore the trends driving the future of customer experience (CX) and learn how technology leaders — especially CIOs — can future-proof the business by meeting the digital expectations of their customers.