The IDC Spotlight Paper goes over the importance of precomposed hybrid platforms for commerce and customer experience and how to ensure success.

If you’re in procurement at a manufacturer you have a great opportunity to transform your direct spend sourcing into a powerful competitive differentiator. This paper has three questions to help you evaluate how to do so and nine things to look for in a strategic sourcing tool.

Data analytics unlocks new business value – when you get it right. Read this eBook for learnings on past mistakes, strategies for implementing a data-first approach, and five essential capabilities of a modern data and analytics stack.

Modern integration tools deliver many technical benefits that allow IT teams to deliver faster. When coupled with strong capabilities, these tools are also key to achieving business outcomes that drive primary business value.

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.

Are you putting the customer at the heart of your business? Are you ready for a post-digital world where change is the only constant? Do you have the right strategies and technology in place to grow and thrive? In the latest report from The Future of Commerce and SAP, we gathered the latest can’t-miss insights and trends shaping the future […]

This document highlights the top objectives fueling the activities of modern day B2B service leaders. It details the key strategic activities and technologies they use to achieve their goals with an emphasis on carefully aligning both to maximize performance results.

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience.