With a widening developer skills gap, how can you meet demand for faster, more agile app development, while also reducing costs? By empowering developers with GenAI. Read this ebook to see how you can drive productivity, close talent gaps, and enable agile innovation, while also cutting costs, using ServiceNow’s AI-powered platform.

This use case guide shows how ServiceNow® Field Service Management combines digital workflows, automation, and mobile apps with scheduling tools, asset management, knowledge articles to give field service teams the information they need to deliver exceptional customer service in the field.

Organizations that invest in unlocking talent potential will drive productivity and business performance. But how can you improve employee experiences to maximize retention? Read Forrester’s report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You’ll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee requests.

See how to build capabilities around AI in field service using the ServiceNow platform and discover how to make field service more efficient with specific use cases that highlight ServiceNow and the customers as the Hero of AI.