Generative AI is rapidly transforming workplaces, with a large number of organizations already utilizing it in various business functions and many planning to increase AI investments. A subset of generative AI—Workplace AI—focuses on enhancing user productivity by adopting tools like Microsoft Copilot. However, organizations must navigate several challenges to adopt and leverage this technology. To successfully integrate Workplace AI, organizations […]

The healthcare customer experience is undergoing a massive transformation due to increased competition and patient demands for more personalized, streamlined experiences. To compete in today’s rapidly changing environment, healthcare providers need a simple, scalable contact center solution that adjusts to patients’ needs in real-time while enabling easy and natural engagement. This white paper explores how modernizing your contact center with […]

AI is not just technology; it’s an enabler for organizations to achieve significant improvements in efficiency, insights, customer experience, and innovation. It’s about becoming a data-driven enterprise, powered by digital solutions. In the rapidly evolving data and AI landscape, new models, platforms, tools, and applications are emerging regularly. And behind the hype exist some basic truths: AI relies on how […]