Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. During an era of explosive gorwth, Unity decided to address an increase in ticket volume by maximizing its CX system – rather than adding new hires. Using Zendesk tools, Unity was able to reduce operational costs and […]

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences.

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies in the life science industry need to create a customer service experience that meets those expectations. In this guide, you’ll learn how to unlock the power of customer interactions for your business:• […]

The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers, and supply-chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative—and engaged with their customers in new and innovative ways—surged past the competition. Learn how to boost your retail CX with Zendesk and […]

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70 percent more often—and about 34 percent more than people who shop exclusively in-store, according to McKinsey. “Within the retail space, it’s not just about meeting your shoppers where they are, keeping up […]

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products. […]

In recent times, there is no shortage of issues for companies in the manufacturing industry to be worried about. From the ongoing effects of the pandemic, to more recently, exposed vulnerabilities within the supply chain – those who do not apapt quickly, risk not be able to get their goods unto shore shelves, or being left with costly overstock in […]

Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the collapse of several notable banks in recent months. As we emerge from the pandemic, some things haven’t changed: virtual work is the new normal. Many employees are still remote, and customers expect […]