Back in the day, manufacturers operated under the guiding philosophy, “If you build it, they will come.” And for many decades, this was true. There is no debate that industrial manufacturing transformed the world, creating the goods that kept the global market fed, clothed, sheltered, and even entertained. Fast forward to 2023 and the world has changed. The rise of […]

Industry changes and challenges over the last few years have tested the mettle of most manufacturers. With disruptions in supply chains, changing customer preferences, remote work, workforce reskilling, and fundamental shifts in offerings, manufacturers were set back on their heels and pressured into rapid response. As a result, an agility mindset—the ability to respond to changing conditions quickly, make change […]

Building positive, long-term customer relationships has always been important to business success, and the methods for doing so are evolving quickly across industries. This is definitely the case for financial-services companies. Rapidly evolving customer expectations are driving substantial realignment of customer experience fundamentals. The financial services experience is becoming increasingly digital for consumers, and more than 50% expect their providers […]

Venture capitalists nearly tripled their investment in online-only banks from the year before—to the tune of $133 billion. But with inflation, rising interest rates, and economic uncertainties facing the world today, even the most well-funded fintechs need to find a clear path to acquiring—and keeping—customers. And as the market becomes more competitive, it may be tempting for some fintechs to […]

Retailers have experienced extreme volatility in the past few years. When people were wary of shopping in person, they took to the internet and started trying new brands. Recently, shoppers started returning to stores, but they still wanted to shop in a hybrid way. Retailers that adapted quickly to omnichannel commerce saw big benefits, because omnichannel shoppers are more profitable […]

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in consumer expectations. This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, the scope of consumer demands has […]

Zendesk was awarded a three-year contract with the State of Tennessee–and we’re celebrating! This one-pager outlines wins from the State of TN and can be used in state and local sales plays. Key stats: CSAT increased 35% and the department saved $250K in fees with Zendesk

It’s no secret that a personalized experience is vital to excellent patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the streamlined experiences that patients and employees now expect. Read on to learn how leading healthcare organizations are addressing these challenges while creating better patient and employee experiences.