There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in consumer expectations. This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, the scope of consumer demands has […]

Zendesk was awarded a three-year contract with the State of Tennessee–and we’re celebrating! This one-pager outlines wins from the State of TN and can be used in state and local sales plays. Key stats: CSAT increased 35% and the department saved $250K in fees with Zendesk

It’s no secret that a personalized experience is vital to excellent patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the streamlined experiences that patients and employees now expect. Read on to learn how leading healthcare organizations are addressing these challenges while creating better patient and employee experiences.

In this webinar, SATRDÉ will demonstrate how the Department of Labor and Industrial Relations utilizes Zendesk as an omnichannel constituent support solution. We’ll also cover how they were able to achieve a one-touch ticket rate of 78.2% Zendesk helps government organizations of all size the ability to provide seamless conversations, increased efficiencies in staff productivity and overall increases in constituent satisfaction […]

Retailers have seen an immense industry change in customers’ needs. With customers wanting each experience to be catered to their own needs, it’s called for retailers to provide more personal support. That’s why conversational customer experience is so effective. Join Zendesk to hear from a panel of retail experts on 5 ways CX can up-level a social commerce strategy for […]

In government the demands you face are always changing: employees are being called upon to deliver answers, services and solutions — but without the delays, the long lines, the red tape. The government can join the private sector in cultivating positive customer experiences. By adopting a citizen mindset, leveraging automation, and empowering agents with the right tools, the public sector […]

Agility became the go-to strategy when the world went topsy turvy in 2020, but the truth is that the financial services sector had long been challenged to be more nimble. With young fintech companies entering the scene and taking an increased focus on customer experience and digital innovation, traditional enterprise banking and capital markets have been challenged to follow suit. […]

Urgency in financial services is mounting on all sides. 61 percent of customers are saying the pandemic raised their customer service expectations. While 57 percent of financial service firms see a strong link between delivering great customer service and improving cross-sell revenues. Whether you’re an established financial services company or a fintech startup, your customers are demanding higher-quality experiences each […]