Case Study Sling Media A Better Customer Experience With Integrated Support
Sling Media uses the LogMeIn Rescue remote support solution with webbased chat to receive inbound customer support requests and resolve configuration issues with customer devices. By integrating Rescue with their Salesforce.com CRM solution the Customer Experience team is able to report on all customer contacts across all support channels phone call chat and community. This enables them to accurately tie CSAT and agent performance together within Salesforce.com for one single point of reference.
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