Are you making the most out of your customer connections? Review your marketing strategy for customer acquisition and retention and turn it into a customer engagement initiative across all communication channels.

We looked at the total cost of ownership for Plume’s Consumer Experience Management (CEM) Platform to help Communications Service Providers understand the benefit of transforming from legacy solutions to Plumes’ agile, cloud-based services delivery platform. Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than 30 million […]

Plume’s Customer Experience Management (CEM) platform transforms ISPs from a hardware-, firmwareand TR-069-driven, disparate services ecosystem to an agile cloud-based services delivery platform, ultimately accelerating ISP’s end-to-end services delivery to their customers. Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than 30 million locations globally. As […]

Smart homes are no longer a technology of the future. They’re here today, enabled by a wide variety of devices and services that consumers are embracing in growing numbers. And that’s bringing big changes—and challenges—for ISPs that have long offered standard, subscription based bundles of voice, video, and data services to their customers. Smart home technologies depend on access to […]

Wi-Fi is the predominate way we connect to the Internet and access our mobile digital lives. Customer experience is directly proportional to the speed and reliability of the Wi-Fi connection, and the mobility of devices we use to consume content requires Wi-Fi to reach every corner of the home. Plume® is the creator of the world’s first SaaS experience platform […]

A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn:• How a cloud business phone system can enhance your communication capabilities• The shortcomings of legacy, on-premises phone systems• The benefits of consolidating your communications into one streamlined solution Don’t miss out on this opportunity to learn how to optimize your […]

Integrations today and tomorrow The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications both internally and externally. A Harmon.ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time and 16% use more than 15 […]

In today’s digital economy, the timely and secure flow of information between customers, partners, employees and businesses is crucial for organizational success. Business to Business (B2B) integration and Managed File Transfer (MFT) capabilities have been the cornerstone for organizations thriving in the digital economy. IBM Sterling portfolio is a leader in the B2B data exchange space and with new innovations […]