Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today, it feels like businesses are dealing with higher ticket volumes and more customer issues than ever before. Add uncertainties to the mix—like supply chain issues, staffing shortages, and hiring freezes—and agents have […]

Unity is a development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. After a period of explosive growth from 2019 to 2020, Unity decided to address an increase in ticket volume by maximizing its CX system rather than adding new hires. Using Zendesk tools, Unity was able to reduce operational […]

Conversational artificial intelligence (AI) is a set of technologies that can recognize and respond to speech and tezt inputs. In customer service,the term describes using AI-based tools—like chatbot software or voice-based assistants to interact with customers. Messaging continues to grow as a preferred communication channel for customers, with social messaging apps like Facebook Messenger and Whatsapp Business accounts ezperiencing huge […]

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it’s all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service. It’s especially notable for self-service, the means of how customers solve issues on their own. Artificial […]

Every business wants to grow. But scaling your finance operations to support business growth can be challenging. • additional staff must be hired• systems and solutions must be expanded• fraud and compliance risks must be mitigated Finance should be a driver of business growth, not an impediment. Tipalti’s latest white paper shows how modernizing your finance operations can help your […]

If you want to gain the competitive edge, the most important investment you could ever make is in your employee experience. In this handbook, you’ll see how you can unlock the full potential of your people—optimizing their power of productivity. Read it now to see why a single digital foundation is vital for delivering great experiences to employees, wherever and […]

This ebook by Tipalti CFO Sarah Spoja explores the shifting responsibilities of finance leaders from the early to late stages of a high-velocity business.The finance sector has faced the wrath of the pandemic with budget cuts, hiring freezes, and difficult operational decisions, and this may continue in 2023. As we all know, the market fluctuates, making it challenging to stick […]

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize. Now more than ever, human resources departments […]