Unlikely or unforeseen competitors continue to disrupt industries at an exponential pace. The innovation disruptors bring requires a key strategy: Put the customer at the center of your business and deliver great experiences to them. Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.

All businesses aspire to provide the ultimate omnichannel customer experience. Aspiring is easy, but achieving is difficult, with fulfillment often being the most challenging area to master. Delivering the perfect order requires a delicate balance of inventory visibility, routing logic and strategies for dealing with exceptions. Merchants that achieve the perfect order gain significant business value in the form of […]

Why is omnichannel retailing so hard to execute?  It represents a fundamental shift from an internal focus to a customer centric one – putting customer needs, wants and behaviors in the forefront. Explore how consolidate your databases and systems through a cloud-based commerce platform provides a more seamless experience for both you and your customer.

How can small business owners run supply chains that help them sustain and grow their market share?  The world’s most disruptive companies like Amazon, Uber, and Alibaba surely knows how as they manage extremely complex supply chain and logistics operations with few staff and minimal costs allowing them to expand and grow faster than competition. Download this white paper and […]

In his latest paper, analyst Tom Kelly offers real-world anecdotes from cloud implementations at a selection of more than 25 organizations, from Fortune 500 to private equity-backed companies, showing examples on how the cloud provides fast- growing companies a scalable infrastructure that supports their growth while improving efficiency and reducing costs.

Today, the pace of change in the retail industry is unprecedented. Consumers are firmly in control with more options and information readily available to them than ever before. This is putting significant pressure on retailers to move quickly and continuously innovate with new products and services, reinvent business models and grow into new markets. Delivering a truly exceptional customer experience […]

In order to explore how Australia’s retailers are responding to the customer experience challenge, Frost and Sullivan surveyed 100 retailers that are members of the Australian Retailers Association (ARA), including both small retailers (with less than 10 stores) and medium and large retailers (with 10 or more outlets). Download the results of the research now.

A “stifler” limits a CEO’s or CFO’s ability to know what is going on in the organization to make informed, insightful and assertive decisions that drive profitable business growth. There is a price to pay in ignoring the Seven Stiflers—the inability to react quickly to business events as they occur. CFOs who cannot discern their company’s performance might as well […]