Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI Research developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to […]

With economic recovery, technology solution providers and value-added resellers (VARs) are experiencing unprecedented growth. Long accustomed to sector turbulence, solution providers must constantly reinvent themselves to stay ahead of changing technology, market trends and vendor-mandated channel consolidation. More than ever, channel winners require instant access to information to monitor, measure and improve all aspects of the business.

In the new digital economy, competition, consumer engagement, and operational effectiveness are fundamentally changing, and accelerating. New competitors are redefining the landscape at unprecedented rates. Building and keeping trust mean delivering exceptional brand experiences, every time, via agile processes that balance consumer needs with cost to serve. One size does not fit all. Engaging consumers and capitalizing on new opportunities […]

View this white paper to learn how a detailed TCO evaluation shows cloud-based solutions can deliver significant savings compared to on-premises business applications. Cloud computing eliminates the need for individual companies to buy, deploy and maintain IT infrastructure or application software. In the cloud computing model (also known as software-as-a-service, or SaaS), the vendor takes responsibility for deploying and managing […]

For many businesses, QuickBooks is a good accounting system when starting out. But is it the right choice to fuel the next stage of your organisation’s growth? Download this white paper for a look at why fast-growing organisations have upgraded from QuickBooks to accelerate growth. Discover the telltale signs that it might be time for you as well, including: • […]

The digital economy is upending all industries and processes, placing a premium on speed, customer satisfaction, personalized products, and collaboration. Download this SAP white paper to learn how companies that adopt a digitized, extended supply chain model can respond immediately to dynamic changes and satisfy increasingly demanding customers.

Discover how the supply chain is undergoing tremendous change; once a complicated, siloed bundle of functions ranging from manufacturing to production and delivery, the supply chain is now extended to reflect the importance of networks to the modern business. Learn how these networks connect businesses to customers.

Decades of finance processes designed for the batch world have tied the hands for finance professionals. Now, it’s about running in real time and understanding the impact of decisions before they are made. It’s time to reimagine everything, so we can do anything.