Ten years ago, when less than 2% of retail sales were conducted online, everyone knew ecommerce was primed for growth. What no one could have predicted was the perfect storm that was brewing. Digital commerce would soon explode onto the scene, fueled by a fortuitous convergence of demographic acceptance of “alternative” shopping channels and the phenomenal growth of mobile technology. […]

The proliferation of 3rd Platform solutions is rapidly disrupting software business models, resulting in an increase in new software business models. Various subscription models are now growing much faster than traditional license models. IDC expects to see more adoption of consumption-based models including pay per use and subscription plus usage approaches that scale up or down according to actual utilization […]

This comprehensive buyer’s guide lays out the key practices for a successful business management systems evaluation. Learn about the key factors to consider in this important decision and the outcomes to strive for when selecting the ideal solution for your business.

Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI Research developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to […]

With economic recovery, technology solution providers and value-added resellers (VARs) are experiencing unprecedented growth. Long accustomed to sector turbulence, solution providers must constantly reinvent themselves to stay ahead of changing technology, market trends and vendor-mandated channel consolidation. More than ever, channel winners require instant access to information to monitor, measure and improve all aspects of the business.

In the new digital economy, competition, consumer engagement, and operational effectiveness are fundamentally changing, and accelerating. New competitors are redefining the landscape at unprecedented rates. Building and keeping trust mean delivering exceptional brand experiences, every time, via agile processes that balance consumer needs with cost to serve. One size does not fit all. Engaging consumers and capitalizing on new opportunities […]

View this white paper to learn how a detailed TCO evaluation shows cloud-based solutions can deliver significant savings compared to on-premises business applications. Cloud computing eliminates the need for individual companies to buy, deploy and maintain IT infrastructure or application software. In the cloud computing model (also known as software-as-a-service, or SaaS), the vendor takes responsibility for deploying and managing […]

For many businesses, QuickBooks is a good accounting system when starting out. But is it the right choice to fuel the next stage of your organisation’s growth? Download this white paper for a look at why fast-growing organisations have upgraded from QuickBooks to accelerate growth. Discover the telltale signs that it might be time for you as well, including: • […]