In a growing business, ERPs are critical for tracking finance and accounting. They function as the system of record for collecting, storing, managing, and monitoring essential business data. But for accounts payable (AP), an ERP is more a map than a vehicle. ERPs are not designed for in-depth payables execution and process-heavy operations like payables, and as a result, AP […]

You just approved funding to help a business unit work smarter? Great! But you’re putting off finance automation — again? It’s time to rethink that. CFOs in the habit of approving new tech for every department but finance need to shake loose the money for AR/AP automation. It’s the No. 1 path to cutting costs, improving customer relationships, reducing overhead, […]

Most business leaders today don’t need convincing about the power of artificial intelligence (AI). They are swayed by the promise of efficient and personalized interactions at every step of the customer journey. The Zendesk Customer Experience Trends Report 2022 shows that 57 percent of leaders plan to increase their AI investment by at least 25 percent over the next year. […]

When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectation is just one aspect of the digital disruption that is upending how legacy enterprise companies do business. The stakes for these companies have never been higher, particularly […]

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the past year, everything has changed about the way that larger firms do business. And while getting to the top is no easy task, staying there requires constant vigilance, a willingness to discard outdated tactics, and being at ease with the uncertainties that come with […]

Zendesk commissioned Forrester Consulting to construct a Total Economic Impact™ (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software. Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with […]

Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. During an era of explosive gorwth, Unity decided to address an increase in ticket volume by maximizing its CX system – rather than adding new hires. Using Zendesk tools, Unity was able to reduce operational costs and […]

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences.