CFO’s Guide to AI

We asked ChatGPT, “Can you tell me 5 things to watch out for when accounting for intercompany transactions?” and followed up with “What steps should I take to ensure my company is ASC 842 compliant?” Its answers are instructive for companies considering adopting AI and machine learning techs — and for those that are not. Download our guide to see […]

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Metrics That Matter

We’ve all heard the truism that “what gets measured gets managed.” With data more accessible and easier to track than ever, you have the opportunity to both measure and actively manage all aspects of the business. So why are leaders still lamenting a lack of data insights? Address that by democratizing data and metrics, including using an objectives and key […]

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Gamed: Why Targets and Incentives Fail and How to Fix Them

There are plenty of ways well-intentioned goals can go sideways:• Activity as a proxy for results.• Operational impracticality.• Lack of real-world testing. OKRs and SMART goals help by getting everyone pulling together. Now, KPIs expert Bernie Smith has designed the Results-Orientated KPI Effective Target Design System — ROKET- DS. When used with your OKR or SMART goals, it can supercharge […]

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How Construction Data Creates a Seamless Handover for Arkansas Children’s Hospital to Operate on Day One

Arkansas Children’s Hospital opened a new freestanding children’s hospital in February 2018. The state-of-the-art pediatric care facility in Springdale, Arkansas, provides care for over 200,000 children in the region. The new building, Arkansas Children’s Northwest (ACNW), has 233,000 square feet of inpatient beds, emergency care, diagnostic and surgical services, and clinical space. The campus includes nature trails and gardens for […]

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How Shopify Scaled Up Multidisciplinary Construction Teams for Massive Growth

How Shopify Scaled up Multidisciplinary Construction Teams for Massive Growth Established in 2004 in Ottawa, Canada, Shopify intended to be an online snowboarding store but grew into an eCommerce giant. Facing the challenge of maintaining their cultural identity as they built around the world, their facilities team adopted PlanGrid within Autodesk Construction Cloud™ to quickly scale office locations consistently while […]

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AI in Retail: Transform CX Into Your Competitive Edge

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational agility. In this webinar, you […]

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State of Financial Services CX 2023

Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to clicks, increased competition from startups […]

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Zendesk ROI Case Study: Lush

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care. […]

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