Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.

This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.

Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.

Every online meeting or presentation is different, so plan for it differently,” writes Gihan Perera, author of Webinar Smarts. Just winging it won’t work well. This brief shows you which mistakes to avoid online so that you can participate competently and confidently in web conferences. Download the brief to learn: – The 7 biggest mistakes to avoid in web conferences […]

Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. “You’re creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message.” This WebAttract eBook explores how to plan, produce and present webinars so polished they’ll […]

Wondering whether people really pay attention during your webinars? Well, if you engage them right, you’ll know they are. “With a bit of creativity and some effective tools, you can keep your audience glued to the screen and attentively listening to your dialog.” This eBook by Tom Bunzel, author of Tools of Engagement, surveys 7 tools you can use to […]

There are a few simple things you can do before, during and after a webinar that will leave your attendees talking for days. “If you want to have a lively event, get the conversation started early.” This brief outlines 3 steps you should follow for each stage of the webinar process to get the results you want.

The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications. The discussion highlights common challenges and best practices that deliver business value […]