Unity is a development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. After a period of explosive growth from 2019 to 2020, Unity decided to address an increase in ticket volume by maximizing its CX system rather than adding new hires. Using Zendesk tools, Unity was able to reduce operational […]

Conversational artificial intelligence (AI) is a set of technologies that can recognize and respond to speech and tezt inputs. In customer service,the term describes using AI-based tools—like chatbot software or voice-based assistants to interact with customers. Messaging continues to grow as a preferred communication channel for customers, with social messaging apps like Facebook Messenger and Whatsapp Business accounts ezperiencing huge […]

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it’s all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service. It’s especially notable for self-service, the means of how customers solve issues on their own. Artificial […]

Explore the fastest-growing human and digital skills for 2023, and understand which skills you can prioritize developing to drive the productivity, effectiveness, and career advancement of your learners This report draws on skills data from Coursera’s 4 million enterprise learners across 3,000 businesses, 3,600 higher education institutions, and governments in over 100 countries. Get your copy today to explore:• Growing […]

With data-driven insights from more than a million learners across the globe—and through the close analysis of millions of job listings—the Skills Compass Report 2023 from Coursera and The Burning Glass Institute can be used for strategic learning programs and talent planning. Learning leaders should leverage this report to define and prioritize skills requirements and understand the intersections of time […]

If you want to gain the competitive edge, the most important investment you could ever make is in your employee experience. In this handbook, you’ll see how you can unlock the full potential of your people—optimizing their power of productivity. Read it now to see why a single digital foundation is vital for delivering great experiences to employees, wherever and […]

The biggest players in the digital world, such as Apple, Amazon, and Netflix, to name a few, stay on top of their game due to continuous innovation. A significant part of their success is how they leverage technology to consistently improve their business and satisfy their customers. Digital transformation, particularly in payroll, is key to gaining and maintaining your organization’s […]

No one HRIS solution is the same as another. And unfortunately, sometimes they can be more of a burden than they are helpful. Whether it’s poor user experience (UX) or no support from your vendor it can be frustrating to not get what you were expecting. These burdens translate to frustrated employees and wasted time and resources. Next time you’re […]