S&ME migrates nearly 90 TB of data to Egnyte and creates a hub for all 35 of their offices for secure file sharing to modernize collaboration and win more business. Mid-sized engineering company, S&ME, faces ongoing technology challenges as it tries to keep pace with larger competitors, manage and secure its data, and address changes in the way their employees […]

When it comes to technology investment, the bottom line is always going to be the return. Here’s a condensed version of our customer success stories: in quantified form. If you’re building a business case for UCaaS and CCaaS adoption, this is a good place to start. Download to read more now!

Five years ago, we teamed up with research firm CITE to investigate the roadblocks to workplace productivity. At that time, many workers were overwhelmed by the volume of workplace communication and workplace tools they juggle every day. Since then, we’ve been through a global remote work experiment, which gave us a wake-up call about the importance of mental health, balance, […]

One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available to various workers and groups […]

Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications and contact center solution, and they’ll be able to provide your customers with outstanding service every time. This eBook unpacks everything you need to elevate your employee experience so your workforce can:• Provide the best customer experience • Streamline their […]

In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.1 With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are 60% more profitable […]

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises. Large companies have unique […]