New England Biolabs produces enzymes for molecular biology applications and offers the world’s largest selection of recombinant and native enzymes for genomic research.  Learn how they were able to accelerate DNA research with IoT-connected, self-service enzyme freezers.

In this whitepaper you will learn: • What the Internet of Things is and how your business can take advantage of this new revolution • How to apply IoT technology to a real business case • A practical process for building end-to-end connected solutions • Key design decisions that you will need to make along the way and how they […]

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the financial ramifications of a satisfied and engaged customer and continue […]

Most companies have elaborate procedures for managing capital. An organization’s time, by contrast, goes largely unmanaged. Bain & Company used innovative people analytics tools to examine the time budgets of 17 large corporations and discovered that companies are awash in e-communications; meeting time has skyrocketed; real collaboration is limited; dysfunctional meeting behavior is on the rise; formal controls are rare; […]

Analyzing mobile shoppers’ habits to answer engagement questions in the new mobile reality. This free research report surveyed over 5,800 mobile device owners to discover how the mobile reality has affected customer engagement. So you can optimize your mobile strategy, improve satisfaction and increase conversions. The report covers: • What is the current state of mobile engagement? • Are there […]

Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are […]

Sling Media uses the LogMeIn Rescue remote support solution with webbased chat to receive inbound customer support requests and resolve configuration issues with customer devices. By integrating Rescue with their Salesforce.com CRM solution the Customer Experience team is able to report on all customer contacts across all support channels phone call chat and community. This enables them to accurately tie […]

LogMeIn Rescue enables IT teams to support PCs, Macs,and mobile devices securely anywhere at any time over the Internet. In analyzing the experiences of Rescue customers, Nucleus found that a single remote support tool to support multiple types of devices, coupled with Rescue’s ease of use and management dashboards, enabled companies to increase support staff productivity, accelerate issue resolution, increase […]