This paper discusses the role of Corporate Communications in the context of creating a collaborative culture facilitated by technology. It discusses how Corporate Communications play a an instrumental role in the success of a collaboration initiative as it introduces change across an organization.  Learn the five key actionable imperatives where communication plays a significant role.

Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But in each instance, the company’s IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social […]

Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.

This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.

Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.

Wondering whether people really pay attention during your webinars? Well, if you engage them right, you’ll know they are. “With a bit of creativity and some effective tools, you can keep your audience glued to the screen and attentively listening to your dialog.” This eBook by Tom Bunzel, author of Tools of Engagement, surveys 7 tools you can use to […]

This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with […]

For media and entertainment companies intent on delivering high definition web experiences across all devices, web performance can make or break their engagement levels. This whitepaper discusses: • The challenges of balancing more complex web applications, impatience users and clogged wireless networks • Why existing technology approaches like content delivery networks, application delivery networks and front-end optimization fall short • […]