For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these […]

Do-it-yourself projects are great and can save you money, just not when it comes to doing your own DNS. In this paper, learn about four different reasons why outsourcing your DNS will actually save you money and time in the long run.

The cost of security might seem steep, but compared to what you’ll have to pay to mitigate a DDoS attack, it’ll look like chump change. DDoS attacks don’t just cost your company the annoyance of downtime, but brand reputation, customer acquisition, and of course, sales all are affected.

In a changing business landscape monolithic technology solutions can mean unacceptable costs, lengthy implementations, and other limitations. Download your free copy of “Delivering a Tailored Solution—Best-of-Breed Business Applications.” This white paper looks at the breakthroughs that are making it increasingly feasible to create highly customized aggregations of discrete apps and tools that collectively provide a portfolio of functionality that properly […]

Compare and contrast the three major software delivery models and get the criteria you need to evaluate and determine the suitability of the approaches for your unique environment and business needs. Written by the experts at Diversity Analysis, download the comparison guide “Software Delivery Models: Comparing Approaches and Debunking the Myths” and get answers to your questions: • What are […]

Tens of thousands of companies like yours are saving money and improving productivity by adopting cloud computing—are you ready? Download the white paper “Ten Questions to Ask Your Cloud Vendor” and you’ll learn how cloud computing can transform your finance organization and the key questions to ask about: • Business requirements—Will I need to change my business if I want […]

This new report from the Financial Executive Research Foundation takes a broad look at the motivations for choosing a cloud-based system, the tangible benefits of the cloud, and how cloud computing can transform the finance function. William Sinnett, senior director of research for FERF, conducted a series of interviews with CFOs and included their commentary and profiles on their use […]

It’s well known that transactional email is used to send out shipping notices or password resets, but did you know that due to its high click-through rates, it can be a great way to communicate with your customers? In fact, transactional email brings in 288% more revenue than bulk mail. With this guide, find out what you might be missing in your […]