Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for small businesses as well. Download […]

600,000+ cybersecurity jobs are still vacant throughout the industry, causing a stressful situation for anyone running a detection and response program. Finding a security “unicorn” is near impossible and retaining them is even harder. If you’re struggling with this, you’re not alone – there are teams that suffer 100% turnover in a matter of years! In this eBook, we’ve pulled […]

The annual SANS Top New Attacks and Threat Report is out and full of some of the most critical data and best practices from some of the industry’s leading cybersecurity experts. Based each year on the SANS Institute’s “Five Most Dangerous Attacks” panel at RSA, the Top New Attacks and Threat Report looks at the trends in attacker behavior and […]

Keeping your environment safe from evil is a top priority. But when you can’t handle detection and response in-house, it’s time to look for a partner who can help. In this Rapid7-commissioned 2022 Total Economic Impact™ (TEI) study from Forrester Consulting, you’ll learn how Rapid7’s Managed Detection and Response (MDR) service drove a significant Return on Investment (ROI) for a […]

This year’s Vulnerability Management Survey highlights some of the trends in vulnerability management based on the data we have gathered over the past two years. This webcast explores the results of our 2021 Vulnerability Management Survey, which examines key issues such as: • How organizations are discovering different types of vulnerabilities• Who is responsible for the different processes related to […]

Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers want personalization, and 76% get […]

Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still depend on voice communication. In fact, over half of 25 to 64-year-olds say they’ll use their voice devices more going forward. To prepare accordingly, it’s vital to consider how your voice systems […]

In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves. In today’s workplace, wherever that may […]