When it comes to technology investment, the bottom line is always going to be the return. Here’s a condensed version of our customer success stories: in quantified form. If you’re building a business case for UCaaS and CCaaS adoption, this is a good place to start. Download to read more now!

Five years ago, we teamed up with research firm CITE to investigate the roadblocks to workplace productivity. At that time, many workers were overwhelmed by the volume of workplace communication and workplace tools they juggle every day. Since then, we’ve been through a global remote work experiment, which gave us a wake-up call about the importance of mental health, balance, […]

One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available to various workers and groups […]

Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications and contact center solution, and they’ll be able to provide your customers with outstanding service every time. This eBook unpacks everything you need to elevate your employee experience so your workforce can:• Provide the best customer experience • Streamline their […]

In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.1 With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are 60% more profitable […]

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

Here’s the reality of cloud software. • It’s rapidly becoming the backbone of business operations everywhere• Cybercriminals are becoming more sophisticated• The cost of a data breach has risen 15% in three years to a staggering $4.4 million In such a landscape, how can businesses protect their hard-earned reputation, safeguard critical data, and ensure client privacy? The answer lies in […]

As organizations strive for increased productivity, a rift has opened between employees seeking efficiency gains and company security teams dedicated to safeguarding sensitive data. Increasingly, employees are adopting tools and practices aimed at boosting productivity, sometimes without a full understanding of the security implications. In fact, are cent study revealed that over 90% of employees who admitted undertaking a range […]