The Age of Data Intelligence The age of data is here, and the value of all that data to organizations continues to increase. Data has, in fact, become integral to an organization’s ability to grow and thrive. So, it is essential that organizations tap into every available source of information that might help gain insight into operations. This includes data […]

Is your tech stack ready for the future of support? In this guide, see how to connect the tools that’ll keep your team efficient and your customers happy for years to come. Only 37% of support leaders are happy with their current tools. Why? Because old, disconnected tools make it hard to be quick and personal. We’ll show you how […]

More and more smart home devices are entering the market every day. At the rate consumers are adopting new technologies, we anticipate seeing up to 32 connected devices per smart home by 2025*. In light of this, CSPs need to rethink their business model with the smart home user in mind. Smart home technologies depend on fast and reliable connectivity, […]

Connectivity is essential to the modern home. But consumers want more than reliable WiFi. They expect not only high-quality network performance but also personalized, rich services. And they want these services delivered quickly and seamlessly. As the smart home transforms and the home network becomes more intelligent—and more congested—Original Design Manufacturers (ODMs) and Communications Services Providers (CSPs) need to be […]

As an organization that prides itself on its has an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations. This case study details how MCTV successfully leveraged Plume […]

First came the connected home. Next came Smart Home 1.0, as consumers began to adopt, use, and become accustomed to connected smart devices. We are now on the verge of Smart Home 2.0, as devices and software work together seamlessly to understand human and household context and generate hyper-personalized experiences. The Smart Home 2.0 will be powered by a cloud-based, […]

In this report, Beecham Research’s CEO Robin Duke-Woolley examines how the first and only self-optimising, whole-home WiFi technology is delivering ISPs an increase of up to $15 smart home related ARPU. The top 2 CSPs in the USA and two of the largest fixed-line providers in Europe have switched to this technology and are also seeing their NPS scores boosted […]

The uncertainty surrounding the global pandemic has highlighted the urgent need for organizations to not only better understand their customers, but also meet and exceed customer expectations. Customer support teams in particular now have the perfect opportunity to get personal in today’s digital age by leveraging technology to transform customer relationships. Intercom commissioned Forrester Consulting to conduct a survey which […]