Customer Identity & Access Management (CIAM) plays a central role in the conversion funnel. It unlocks insights, such as preferences and usage patterns spanning how, where and when customers are signing up, signing in and engaging with your digital services. Watch this Tech-Talk to learn how identity data can be utilized to enrich user profiles stored in Customer Data Platforms […]

When asked how they were preparing for a possible recession, the #1 answer from HR leaders was a focus on initiatives to improve productivity. There’s no question that enhancing productivity is top of mind for employers, who are looking for high-impact ways to do more with less. That said, productivity is difficult to measure, making it hard to meaningfully impact. […]

Tap into new potential with SAP Build. If you can think it, you can create it – without writing code. In this Webcast, SAP product experts will introduce SAP Build, explain how it works, and provide a demo. Learn how you can:• Build apps, business sites, and automations with drag-and-drop simplicity• Integrate data and processes across SAP and non-SAP systems• […]

In today’s heterogeneous environments, you collect logs from a variety of sources and forward them to multiple destinations, which often requires special purpose agents. The need to maintain a large number of logging agents creates operational complexity and costly overhead, and updating, maintaining and configuring these agents is a time-consuming activity. View this webcast to learn how the log collection […]

Easily Manage Your Clients’ Benefits in Flock, Our Simple, Integrate Benefits Administration Platform How Brokers Are Benefiting from Flock Effortlessly manage eligibility tracking, enrollment forms, benefits changes, and much more, with 24/7 access to your clients’ benefits information (all in one location); streamlined processes to help reduce administrative burdens and costly errors; and ongoing support and training for you and […]

In this webinar, SATRDÉ will demonstrate how the Department of Labor and Industrial Relations utilizes Zendesk as an omnichannel constituent support solution. We’ll also cover how they were able to achieve a one-touch ticket rate of 78.2% Zendesk helps government organizations of all size the ability to provide seamless conversations, increased efficiencies in staff productivity and overall increases in constituent satisfaction […]

Retailers have seen an immense industry change in customers’ needs. With customers wanting each experience to be catered to their own needs, it’s called for retailers to provide more personal support. That’s why conversational customer experience is so effective. Join Zendesk to hear from a panel of retail experts on 5 ways CX can up-level a social commerce strategy for […]

Finance leaders at Outreach knew they needed to prioritize Business Spend Management early to support sustainable growth. They extended their NetSuite ERP with Coupa when they had 250 employees. Since then, the team grew 5X and is more engaged than ever focusing on strategic work vs. manual entries. Watch the short highlight video to hear their story!