Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step. In this webinar, learn best practices around – Integrating better self-service through development of a knowledge base; Measuring case deflection, case acceleration, and, ultimately, the ROI provided by self-service support solutions; and Prioritizing investment in […]

Today’s workforce needs tools that enable them to be productive wherever they are. That requires methods to ensure that sensitive documents are handled by the right people – and no one else. IT leaders need tools to protect a company’s most important documents. That means sales agreements, offer letters, procurement contracts, legal documents – and everything between. Watch this seminar […]

In this on-demand demo, learn how leading enterprise marketing teams are leveraging Marketo’s customer engagement platform to increase lead conversion, improve marketing ROI and integrate social campaigns. View to learn how to: • Align internal teams to provide better insight and efficiency • Deploy to teams globally and scale to millions of contacts • Improve the lead qualification and nurture […]

In a world where one-to-one personalization and individual relationships are a necessity to ensure marketing campaigns drive action, Consumer Engagement Marketing enables marketers to respond to a wide variety of individual behaviors in real-time with personalized content, dramatically increasing click-through rates, engagement, revenue, and ROI. Check out this demo to discover how Consumer Engagement Marketing can help you: • Evolve […]

Millennials have changed the way we communicate and as they move into the workforce, they expect the flexibility to be as productive, collaborative and connected in the workplace as they are in their personal lives. By 2015, millennials will make up the majority of the workforce, requiring companies to change the way they do business to accommodate these new workstyles. […]

The International Speedway Corporation—hosting more than 100 races a year at over 14 race tracks for 4 million+ fans—uses data-driven marketing to create personalized experiences tailored to their fans. Watch this short video to learn how International Speedway Corporation provides: • Customer communications focused on the right message at the right time via the right channel • A customized experience […]

Speakers: Lauren Freedman (e-tailing group) & Ross Haskell (BoldChat by LogMeIn) With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. Because of this trend, businesses are looking for robust customer engagement solutions that provide the ability to interact with customers on any device, at the right time. How prepared […]

The accelerating trend of customer mobility, ever-increasing expectations of those same customers, and the explosion of end-user device options, are all pushing today’s support organizations to the brink. Luckily for today’s organizations, solutions and workflows are available to help them keep pace. By continuously improving your customers’ support experiences, you’ve addressed one of the most important factors in earning their […]