Introducing the 0 to 100 Supply Chain Series. Join host Takshay Aggarwal, IBM Services Supply Chain leader, as he interviews supply chain leaders and experts to uncover the vulnerabilities and weaknesses in global supply chains and how supply chain leaders can build more resilient supply chains that withstand change and disruption. In this episode, Takshay interviews Jonathan Wright, IBM Services […]

Intelligent workflows drive resiliency, agility and predictability while better meeting customer needs – even in times of disruption. See how Chemonics, an international development contractor, and IBM, came together to deliver health supplies for HIV/AIDS, malaria and reproductive health to more than 60 countries worldwide.

IT infrastructures everywhere are being redesigned and reimagined in order to meet constantly changing business requirements, whether it’s new remote offices, changing DR requirements, or even VDI. With VMware Cloud on AWS there are more options than ever to provide the flexibility, performance, security, and now with a cost price point that you may be looking for. On this episode […]

How can agents stay productive while working remotely? Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they’ve come to expect, regardless of what is happening at the office or around the world? […]

How enabling agents to work from home can not only get you through a disaster or a pandemic, but can also improve your overall customer experience and agent performance.

A virtual contact center maintains the same goals and operations of a traditional call center, but uses virtual contact center software to allow agents to work from multiple locations. Customer service representatives who work as virtual agents often work from a home office, co-working space, or temporary workspace, such as coffee shops. But does it work? Switching from on-site contact […]

Equipping your contact center agents to become remote workers requires more than just providing a remote access solution, but you won’t need incredibly advanced strategies to succeed. We’ve outlined several tips for providing remote customer support from your contact center. Whether you’re considering a work-from-home option or want to improve your current remote operations, these strategies can help guide your […]

In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking your initial steps, selecting the wrong partner can have disastrous consequences down the line. That’s why we think you might want to join a webinar featuring a guest speaker from Forrester about […]