Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections. Here are just a few ways that forward-thinking mortgage servicers use analytics and digital communication channels […]

For many state and local government agencies, the global health crisis spurred a worst-case communications scenario. Not only were government agencies mostly unprepared to support a high number of remote workers, the legacy, on-premises communications infrastructure that supports them was exposed as incapable, irrelevant, and inaccessible to the people forced into remote work situations.

The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment, with many juggling their personal lives and work obligations more than ever before. It was a monumental shift that tested our agility and resilience. One where workers, leaders, and employers made tough decisions […]

While cyber threats are now the #1 concern of CEOs, their companies are at a persistent disadvantage. Even if security teams were given blank checks to add the best technology and armies of experts — staffed 24x7x365 — they couldn’t. MDR is an instant extension of your internal team. You’ll have 24/7 threat monitoring, detection and incident response services, technology […]

If the pandemic taught marketers anything, it’s that business as usual just won’t cut it anymore. As our world faced unprecedented challenges, consumer behaviors shifted dramatically and continually. This means that more than ever, marketers need to be paying attention and ready to adapt to stay relevant to their customers. Here are some top priorities CMOs should prioritize in an […]

As the pandemic and its consequences continue to play out, there has never been a more challenging time for brands and consumers alike. The shifting situation in the US over the last few months has created new types of consumers who are resilient, open to change and more importantly, able to move with ease from offline to online or vice-versa.

What can a modern contact center do for you? Learn how to elevate your customer experience, boost agent productivity, and reduce costs. Check it out in our eBook.

How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches. Multiple vendors mean there’s a disconnect between your contact center and the rest of your business, which complicates the customer experience, negatively impacts revenue, and increases […]