The healthcare customer experience is undergoing a massive transformation due to increased competition and patient demands for more personalized, streamlined experiences. To compete in today’s rapidly changing environment, healthcare providers need a simple, scalable contact center solution that adjusts to patients’ needs in real-time while enabling easy and natural engagement. This white paper explores how modernizing your contact center with […]

AI is not just technology; it’s an enabler for organizations to achieve significant improvements in efficiency, insights, customer experience, and innovation. It’s about becoming a data-driven enterprise, powered by digital solutions. In the rapidly evolving data and AI landscape, new models, platforms, tools, and applications are emerging regularly. And behind the hype exist some basic truths: AI relies on how […]

Navigating Software Testing with Keysight Test Automation In today’s fast-paced digital world, delivering high-quality software is non-negotiable. Customers demand bug-free, user-friendly applications, making quality assurance (QA) more crucial than ever. Automation enables the QA team to keep up with the pace of development and demand. However, adding automation to existing QA workflows can be a daunting task — one that […]

Revolutionize Your Mobile App Testing for Engaging User Experiences Using Keysight Test Automation. In today’s world, where billions of people rely on mobile devices, the role of quality assurance (QA) engineers is more crucial than ever. Google reveals that 81% of users will leave a mobile site or application if it falls below expectations. Testing mobile apps can be complex […]

Job analysis is the foundation of best practices in Industrial and Organizational (IO) Psychology—and the answer to some of the most painful problems organizations face in their hiring practices: legal and compliance risk, candidate drop-off due to poor experience, making the wrong hires, and more. In this whitepaper from CodeSignal’s Skills Evaluation Lab, you’ll learn:• What a job analysis is, […]

Category management is undergoing significant change. Formerly viewed as just a sourcing process or an administrative function, category management is becoming a strategic way for companies to identify risks and find new opportunities. In the paper, Three Mistakes Executives Make in Category Management, we explore what you should and should not be doing, provide key questions for Procurement to consider […]

Changing consumer behaviour for healthier, more sustainable goods is putting pressure on procurement to find and manage new private-label suppliers and run repeated sourcing events. Recognising the need for change, leading retailers are embracing digital solutions to help them reimagine how they procure and source goods. Are you ready? To find out, read “Three Reasons Why Retailers Need a Better […]

Explore the trends driving the future of customer experience (CX) and learn how technology leaders — especially CIOs — can future-proof the business by meeting the digital expectations of their customers.