90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent. So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre? This […]

IT modernization helps you get more from your current IT investments while freeing budget and time to prepare for the future. This e-book reviews key steps in your IT modernization journey and recommendations for getting started.

Standardizing your IT environment can help you increase flexibility and efficiency. This e-book reviews eight key considerations for implementing an effective standardized operating environment (SOE).

This IDC infographic highlights the cost advantages and business value of supported Red Hat solutions over unpaid open source infrastructure software.

This IDC executive summary shows the business value of Red Hat’s commercially supported infrastructure software versus free open source solutions.

Learn about the benefits of automating your security operations center with a unified platform.

Key performance indicators (KPIs) are quantifiable business metrics that track and measure an organization’s progress toward its strategic objectives. More than just numbers, KPIs tell a story about how well a company is performing. Understanding KPIs as they relate to your industry, company and even separate departments within a company is essential for any growing business. Business leaders increasingly realize […]

An accurate inventory forecast is invaluable, especially when supply chains and consumer demand are changing rapidly. Effective inventory forecasting can mean the difference between profitability and piles of unsold goods that eat up your available cash. The bottom-line impact of inventory forecasting is clear: less money is tied up in inventory, stock is maintained at a realistic threshold and ordering […]