As a manager, if you’ve been put in the position of having to let employees go, you know just how hard this can be. As hard as this process may be, there are a few things you can put into practice not to ensure that every conversation goes as smoothly as possible. Start here.

3 tips for making employee wellbeing a workplace priority.

What is the current state of organizational learning strategy and impact? It is one thing to know learning is essential, but something else entirely to enact it and strive for behavioral change across an organization. To get a read on the state of organizational learning, Cornerstone administered a study examining two aspects of an organizational learning environment: learning strategy and […]

The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least double what it should have been. She stared at the number, trying to work out where here increased energy usage had come from.

A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn:• How a cloud business phone system can enhance your communication capabilities• The shortcomings of legacy, on-premises phone systems• The benefits of consolidating your communications into one streamlined solution Don’t miss out on this opportunity to learn how to optimize your […]

In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX. Since most shopping begins digitally and is often completed at a store location, they know seamless […]

Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold? Check out this survey of consumers’ preferences when it comes to communicating with businesses—and how you can reach out to your customers and prospects in a way that’s actually effective.

This webinar will cover questions that organizations should be thinking about: • What are the key benefits and drivers for moving to UCaaS?• What are the architectural options?• How should organizations migrate to the new service?• Why is NOW the time to migrate to UCaaS? You’ll hear from a leading industry analyst, as well as a customer that recently migrated […]