Hewlett Packard Enterprise (HPE) and Red Hat have partnered to create a consistent IT foundation for growth. Red Hat® OpenShift® Container Platform and Red Hat Virtualization running on HPE Synergy and HPE Nimble Storage provide an SAP® Data Hub solution that delivers end-to-end data governance across complex diverse data landscapes. This reference architecture provides an SAP Data Hub solution that […]

As a critical part of your business infrastructure, your SAP® environment can also benefit from modernization. To continue receiving SAP support, you must migrate your underlying databases to SAP HANA® and your existing SAP applications to SAP S/4HANA® by 2027. This migration presents an opportunity to modernize and realign your SAP environment with overall IT digital transformation initiatives. Red Hat […]

See how Metalloinvest, Russia’s largest mining company, created a foundation for automated, data-centric operations with Red Hat Enterprise Linux for SAP Solutions.

Download this datasheet to find out how Red Hat can help your organization create the scalable, flexible, and intelligent infrastructure that sets you up for a future of innovation as an SAP-powered digital enterprise.

What if, even though you were ready to read this introduction, you were asked to wait for a minute? What if you had to wait two minutes? You’d be frustrated, right? Or even worse, you might give up completely. Hold times are a disruption. For customers, hold times can be an infuriating part of trying to contact a company, whether […]

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and […]

As your organization navigates potential emergency situations that force agents to work remotely, RingCentral is uniquely positioned to help you continue to work as a team to serve your customers even while they are working from home.

Remote work is now more important than ever. As isolation, social distancing, and COVID-19 quarantines are keeping people at home, your contact center now relies on remote working to maintain operations. If you’re debating on moving to remote agents full time, here are some steps to help make the transition as seamless as possible.