No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged team that’s ready, willing, and capable of providing the service they expect. When employees clock in, they’re hoping to be a part of that dream team — […]

Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities. The companies also enjoyed an […]

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.

Leading organizations at the forefront of digital transformation recognize the importance  and business benefits of delivering employee experiences that are meaningful and fulfilling. They also understand that positive employee experiences require the participation of several departments including IT. Addressing employee experience holistically – from hire through retire – must be at the heart of every company’s digital workspace design and […]

When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive. Download this eBook to learn how VMware takes the employee first approach to retain top talent.

Leading companies recognize that best-in-class employee experiences are what sets companies apart. Download this whitepaper to learn how HR leaders are overhauling strategies to engage and retain talent in today’s economy.

The digital workspace is transforming entire industries, but planning for the changes necessary to make the digital workspace a reality is challenging for many IT leaders today. In this book, you’ll learn about a new approach to creating a successful digital workspace strategy for your organization.

Learn about organizations that have successfully navigated their move to SAP S/4HANA, aided by SAP’s suite of advanced tools, including SAP Business Scenario Recommendations (BSR), SAP Transformation Navigator, and SAP Readiness Check. As organizations continue to navigate change, SAP is here to help you assess how SAP S/4HANA can support your business goals when you’re ready.